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Atlas Studio IDEFAQ

Frequently Asked Questions

General

Q: What is Atlas Studio? A: Atlas Studio is an AI-native desktop IDE and web portal for enterprise workload automation. It combines 7 AI agents (RCA, Runbook, Workflow, Coding, Dashboard, Report, Data Analyzer) with production-grade scheduling, SAP/mainframe integration, MFT, SLA monitoring, and business process automation.

Q: How is Atlas Studio different from Atlas AI Platform? A: Atlas AI Platform is the enterprise SaaS for IT operations — observability, incident management, and autonomous remediation for your organization. Atlas Studio is the developer/operator IDE — a desktop tool for individuals and teams to build and automate workflows, analyze data, and run AI agents. Both products can connect to the same data sources but serve different audiences.

Q: Is there a free tier? A: Yes — the Free plan gives you 50 AI credits/month, 5 workflows, and access to the Desktop IDE and Web Portal. No credit card required. Sign up at atlastechlab.com/studio/signup .

Q: Does Atlas Studio send my data to Atlas servers? A: Atlas Studio sends anonymized telemetry (feature usage counters, crash reports — no code or data) and validates your license against the Control Plane. Your workflow definitions, credentials, source code, and data are never sent to Atlas servers unless you explicitly sync them to the Web Portal.

Desktop IDE

Q: Which operating systems are supported? A: macOS (12+, Intel and Apple Silicon), Windows 10/11 (x64 and ARM64), and Linux (AppImage, x86_64). See Installation.

Q: Can I use Atlas Studio offline? A: Partially. After license activation, the IDE works offline for up to 7 days. AI agents that require cloud inference don’t work offline. Workflow editing, viewing history, and running scripts against local targets work offline.

Q: Can I install on multiple computers? A: Yes — up to 3 machines per license. Deactivate via Settings → License → Deactivate this machine.

Q: What data does the IDE store locally? A: The IDE stores a local SQLite database with workflows, connector configs (credentials encrypted in OS keychain), agent history, and local execution logs. See Configuration.

AI Agents

Q: Which AI model does Atlas Studio use? A: Atlas Studio uses a fleet of models via the Atlas AI Control Layer. Fast tier: optimized smaller models. Balanced: mid-size models. Deep Reasoning: frontier models (comparable to GPT-4/Claude Sonnet). You can also bring your own OpenAI or Anthropic key for the Coding Agent.

Q: Is the Coding Agent really free? A: Yes — the Coding Agent uses BYOM (Bring Your Own Model). Set your OpenAI or Anthropic API key in Settings → AI → BYOM. Your key is used directly for Coding Agent requests, consuming 0 Atlas credits.

Q: How many AI credits do I need? A: It depends on usage. As a rough guide: a full RCA analysis uses 3–10 Deep Reasoning credits. Generating a runbook: 5–15 Balanced credits. Simple script generation: 1–3 Fast credits. 50 credits/month on the Free plan is enough to try all agents a few times.

Q: Can I use local models (Ollama)? A: Yes, for the Coding Agent only. Deep Reasoning agents need cloud frontier models for reliable results. Configure in Settings → AI → BYOM → provider: ollama.

Workflows

Q: What’s the difference between a Workflow and a Runbook? A: A Runbook is a step-by-step procedure document that can be executed manually with human approval at each step. A Workflow is a fully automated DAG that runs on a schedule or trigger with configurable approval gates. Runbooks can be converted to Workflows in one click.

Q: How do I migrate from Control-M / AutoSys / cron? A: For bulk migration, contact sales@atlastechlab.com — we provide migration tooling and professional services. For individual jobs, paste the job definition into the Workflow Agent and describe what it does; the agent generates the equivalent Atlas Studio workflow.

Q: Can workflows trigger other workflows? A: Yes — use Cross-Workflow Dependencies (event bus emit/wait_for) or the Workflow trigger node which synchronously calls another workflow and waits for its result.

Plans & Billing

Q: Can I switch between monthly and annual billing? A: Yes — Web Portal → Billing → Change Billing Cycle. Switching to annual applies a 20% discount prorated for the remainder of your current period.

Q: What happens to my data if I cancel? A: Your data is retained for 90 days after cancellation on the Free tier. After 90 days, workflows are archived (not deleted immediately). Contact support@atlastechlab.com if you need to export before then.

Q: Do you offer educational or non-profit discounts? A: Yes — 50% discount for verified students, academic researchers, and registered non-profits. Contact sales@atlastechlab.com with proof of eligibility.

Enterprise & Security

Q: Where is my data stored? A: Web Portal data is stored in AWS (ap-south-1, with replication to us-east-1). Enterprise and BYOC plans can specify their own region or self-host.

Q: Is Atlas Studio SOC2 certified? A: We are undergoing SOC2 Type II certification. Our compliance evidence bundles (available via the Compliance Engine) show the controls in place. Contact sales for our current security posture documentation.

Q: Can I self-host Atlas Studio? A: The Desktop IDE is always local. The Web Portal can be self-hosted on Enterprise and BYOC plans. Contact sales@atlastechlab.com.

Q: Does Atlas Studio support air-gapped deployments? A: Enterprise on-prem plans support fully air-gapped deployments. AI inference is routed through your own model endpoints. License validation uses an offline certificate. Contact sales for on-prem licensing.

Getting Help

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