PagerDuty Integration

The PagerDuty integration connects AtlasAI with your PagerDuty account for bidirectional incident synchronization and on-call schedule awareness. AtlasAI can trigger PagerDuty incidents, and PagerDuty alerts can flow into AtlasAI for AI-powered analysis.

Prerequisites

• A PagerDuty account with admin access
• A PagerDuty API key (v2) with read/write permissions

Setup

Step 1: Generate a PagerDuty API key.

In PagerDuty, navigate to Configuration → API Access and create a new API key with full access.

Step 2: Configure the integration in AtlasAI.

1. Navigate to Settings → Integrations → PagerDuty
2. Click Add Connection
3. Enter your credentials:
   • API Key: Your PagerDuty v2 API key
   • Default Service: The PagerDuty service to use for outbound incidents
4. Configure sync options:
   • Inbound incidents: Import PagerDuty incidents into AtlasAI
   • Outbound incidents: Create PagerDuty incidents from AtlasAI
   • On-call sync: Import on-call schedules and escalation policies
5. Click Test Connection and then Save & Enable

Step 3: Configure event routing.

Navigate to Settings → Integrations → PagerDuty → Routing Rules to define which AtlasAI incidents trigger PagerDuty pages:

• Route by severity (e.g., only P1 and P2 create PagerDuty incidents)
• Route by service (e.g., only production services)
• Route by team (e.g., different PagerDuty services per team)

Features

On-Call Awareness

AtlasAI imports your PagerDuty on-call schedules and displays the current on-call engineer in incident views and the Command Center. The AI Copilot knows who is on call and can mention them in incident summaries.

Bidirectional Status Sync

• When a PagerDuty incident is acknowledged, the AtlasAI incident status updates to “In Progress”
• When an AtlasAI incident is resolved, the linked PagerDuty incident is auto-resolved
• Notes and timeline entries sync between both platforms

Smart Paging

AtlasAI uses AI confidence scores to prevent unnecessary pages. If the AI determines an issue is likely a false positive or auto-resolvable, it can suppress the PagerDuty notification (configurable per trust level).

Troubleshooting