Slack Integration

The Slack integration enables real-time notifications, interactive incident management, and ChatOps workflows directly in your Slack workspace. Receive alerts, acknowledge incidents, and run Copilot queries without leaving Slack.

Prerequisites

• A Slack workspace with admin permissions to install apps
• AtlasAI tenant with admin access

Setup

Step 1: Install the AtlasAI Slack app.

1. Navigate to Settings → Integrations → Slack in AtlasAI
2. Click Install to Slack
3. You will be redirected to Slack’s OAuth authorization page
4. Select the workspace and authorize the AtlasAI app
5. Choose a default notification channel (e.g., #ops-alerts)
6. Click Allow to complete the installation

Step 2: Configure notification channels.

Navigate to Settings → Integrations → Slack → Channels to map notification types to Slack channels:

Interactive Features

Incident Actions

When an incident notification is posted, Slack buttons allow you to:

• Acknowledge — Assign the incident to yourself
• View in AtlasAI — Open the incident in the web UI
• Run RCA — Trigger AI-powered root cause analysis from Slack
• Escalate — Escalate the incident to the next on-call tier

Slash Commands

The AtlasAI Slack app provides slash commands:

Thread-Based Incident Updates

When an incident is created, AtlasAI posts to the configured channel and uses the Slack thread for all updates:

• Status changes
• Evidence attachments
• RCA results
• Runbook execution status
• Resolution summary

This keeps channels clean while maintaining a complete incident timeline in each thread.

Notification Filtering

Reduce noise by configuring filters under Settings → Integrations → Slack → Filters:

• Severity filter — Only notify for incidents above a threshold
• Service filter — Only notify for specific services
• Time filter — Suppress non-critical notifications outside business hours
• Deduplication — Don’t re-notify for the same incident within a configurable window

Troubleshooting